Clinic Profile – Capital Area Health Network

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Who We Are

The Heart of the Community!

Capital Area Health Network (CAHN) is a non-profit organization dedicated to improving the health status within our communities. CAHN has served the healthcare needs of our communities in Metropolitan Richmond for more than 13 years. From our humble beginnings as Vernon J. Harris East End Community Health Center, located in historic Church Hill of Richmond, we have grown to include 6 medical centers, 2 dental centers and 1 school-based mobile health unit. We are committed to meet the growing needs of our current and future patients and increase our capacity to provide comprehensive primary adult and pediatric medical care, dental care, behavioral health services and HIV/AIDS care throughout the clinical lifecycle. CAHN has a proud and rich history steeped in the communities served throughout the Richmond Metropolitan Statistical Area (MSA). Our mission to eliminate health disparities and improve the quality of life for all individuals has enabled us to be the heart of the community.

Our Mission

To provide effective, accessible and culturally responsive patient care, education and advocacy that promote health and quality of life for all residents in Metropolitan Richmond.

Our Services and Programs

At Capital Area Health Network, we provide personalized, affordable, quality medical and dental care no matter your background or economic status. We are always here for you in times of needs and are happy to call you family. Our healthcare professionals are a part of your lives, sometimes for an hour, often for years.

  • Primary Adult Care
  • Pediatrics
  • Dental Care (Adult and Pediatrics)
  • Health Education
  • Mental Health
  • HIV/AIDS Care
  • Diabetes Self-Management Education (DSME) Program
  • Medication Assistance Program
  • 24/7 Nurse Advice Line
  • Affordable Care Act Enrollment and Education
  • Patient Advocacy
  • Transportation Services
  • The Patient Portal
  • Social Services

PCMH Recognition Goal

Capital Area Health Network set out to achieve NCQA PCMH Level 3 recognition in 2013.  We chose this course of recognition because we really believed in the tenants of the program.  The Patient Centered Medical Home program exemplify the “what” we do daily as a direct compliment to the “why” we are Capital Area Health Network.  And because we believe in how we achieve our daily goals, becoming PCMH Level 3 recognized was absolutely a no-brainer for CAHN.   Just as the program implies, we center all our care around the patient.

We are proud to announce we became NCQA PMCH Level 3 recognized on June 24, 2014 after an 18 month journey.  We certainly owe, in part, a great gratitude to this collaborative for its relentless pursuit in helping us achieve this goal.  Although we all may have been at different stages during the process, being a part of this collaborative helped to keep our focus to become recognized.


Who We Serve

This table provides a profile of patients served by Capital Area Health Network during 2015 by age and gender, race, income, chronic condition, and payer status. (Click the down arrows to view details within each category.)

Click here to load this Caspio Online Database.

Our Impact

Capital Area Health Network is a proud member of the collaborative.  We wanted to participate in this “forum” to help ourselves become better at measuring our impact so that we can effectively determine the impact we have for our patients and the communities we serve.  This collaborative allows us to think outside our little box to put our efforts in context of the world we live within.  Thus, our motto, we are the heart of the community, comes alive when we measure how much of an impact we actually have on the health of that community.

The quality measures we chose were chosen because they are the biggest issues facing our patients.  We believe if we understand the impact these measures have on our patients, then we are well on our way to stamping out health disparities that still exist within our communities.  And working with our community health care partners, gives us all a frame of reference unlike we’ve ever had before.  We are truly experiencing the adage, data=information=knowledge.

Patient Centered Medical Home Collaborative members regularly collect data on a set of quality measures. Clinics not only review their performance compared to other clinics in the PCMH Collaborative and compare their quality performance to external standards. This practice is commonly called “benchmarking.” For this project, the best available benchmarks are for Medicaid health plans nationally.

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